Please read these Conditions carefully before ordering any products from the website. You should understand that by ordering any products you agree to be bound by these Conditions.

Standard Web Development Packages

  • The pricing on our website for the standard packages that can be added to the cart is the net prices of the packages, there will not have any hidden or additional charges for the packages.
  • The Packages listed details are final/total criteria that will be delivered on your website when live.
  • Any other requirements/requests may incur additional costs accordingly. Please ensure and clarify the details of our listed packages on the product/services page. If you are unsure or have an inquiry please contact us view live chat or call us on the hotline to clarify. to schedule, a face to face meeting only applies for certain packages and location.

Fully Customization Packages

  • All estimates/quotes are based on our understanding of your requirements and as per the given time-frame. Any changes to the functionality including micro-improvements may incur additional costs accordingly. Please ensure and clarify our understanding in a face to face meeting.
  • By accepting a quote, you agree to and accept the terms and conditions of Ezw Software Solution. Acceptance can be verbal, by email, payment of Initiation, signing a quote.
  • Clients to ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the right requirements.
  • Any complexity related to specific tasks must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by Ezw Software Solution.
  • There are limited man-hours allocated to each task including Project Management and Digital Strategist/Business Analyst. Minor changes may be included within the allocated hours. This will be analyzed on a case-by-case basis.
  • Ezw Software Solution will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.
  • Any delays at the client’s end, may delay the project and proposed timeframes and may incur additional costs.
  • Any bugs (programming errors) reported during or just after the development does not attract additional charges.

Hosting & Domain

  • Hosting is an annual charge which must be paid in advance for the whole year. Except if the client is under one of our Maintenance packages.
  • It is the client’s responsibility to renew the hosting in time ie. before the expiry date. Failure to renew in time can lead to loss of files, data, emails, backups etc. All unpaid hosting are disabled or deleted from the server.
  • All renewals must be paid by seven working days prior to the expiry date. Synapse will not be responsible for issues relating to the delayed payment.
  • Hosting are on shared and non-shared servers hosted via third-party providers. Ezw Software Solution ensures best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however, we will not be held liable for any disruption of services if such a situation arises.
  • The client is solely responsible for the content stored on and served by the hosting service purchased and the activity of any scripts or email services created under the hosting service. The Customer must maintain the security of all account passwords and applications or scripts and ensure all scripts under the hosting service are free from malicious content that may harm any part of the Server, other client accounts hosted, or the external systems of visitors viewing the hosted content.
  • In case of a malware attack, Ezw Software Solution reserves the right to delete files on the hosting service without giving any prior notice.

Domain

  • All domain registrations and renewals are to be paid in advance.
  • Expiration of a domain can result in service disruption and loss of domain.
  • Ezw Software Solution will not be responsible if a domain expires due to non-payment / late payment of the charges. All payments must be made by seven working days before the expiry date.
  • It is the client’s responsibility to renew their domain names with us.
  • All invoices and dues must be paid in full before we release the requested domain name.
  • Ezw Software Solution has the domains in a common pool account and therefore cannot give access to its domain control panel.
  • Ezw Software Solution offers packages in co-ordination with third-party providers. Changes to the third-party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.

Payment & Refund 

  • All prices are listed in Malaysia Ringgit(MYR).
  • All invoices are to be processed as per the schedule via your preferred method of payment.
  • All online transaction prices are made in Malaysian Ringgit (MYR) via SenangPay, a payment gateway that accepts credit cards, debit cards, and local bank online transfers.

Refund Policy

Ezw Software Solution reserves the right to negotiate and refund an appropriate portion of the amount paid by customer towards the requested service. If you cancel your order after making the payment, but the work has not commenced, we will refund 75% of the payment that you have already made. If the order is canceled after the commencement of work, the maximum refund or charge will be 50% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing and can be sent via regular mail, email. Telephone requests on cancellations will not be accepted. For minor or once-off works, once the work started there is strictly non-refund.